Returns & Refund

How do I place a return or exchange? 

We want to provide our Beauty Loom Canada community with a wonderful experience from start to finish. Please reach out to [email protected]  with your order number and the products you'd like to return, and we'll take care of the rest. 

What’s your return policy? 

If you are not completely satisfied with a Beauty Loom Canada purchase for any reason, Beauty Loom Canada welcomes you to return new or gently used products for a full refund to your original method of payment if returned within 30 days of purchase, in most cases. 

Please note that for all returns the original shipping charges are not refunded. 

How long does it take to process a return? 

Please allow up to 5 business days after the delivery of your returned items for our team to process your refund. Credit card refunds usually take 5-10 business days to appear on your statement. 

What should I do if I receive the wrong product? 

We’re sorry you received the wrong product in your order! Please contact us at [email protected]  and we’ll be sure to make it right.